Shipping & Returns
Shipping Policy
At Arura Anthology, we take pride in our efficient shipping methods, ensuring your orders reach you in a timely manner. We use secure packaging to protect your purchases during transit, and our shipping costs are transparent. We believe in providing clear and straightforward information to build trust and loyalty with our valued customers.
We are committed to providing the best shipping experience possible, and we continually strive to improve our services to meet your needs and expectations.
Return & Exchange Policy
Please note that the customer will bear all return shipping costs unless the original products are defective
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Returns can be requested within 14 days from the date you’ve received all your items.
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If a dispute or chargeback is opened, the processing time of refund would take up to 75 days. Kindly contact our support team at auroraanthology@gmail.com for any questions or requests.
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Items must not be washed, altered, or damaged, and must come with original package and original tags attached.
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All gift cards, surprise box, sale items, shoes, bikini, bodysuits, and accessories (except for scarves) are not eligible for return.
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If your order is purchased through store credits accumulated from previous returns, the order is not eligible for return.
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Purchases made using compensatory Store Credits are non-refundable.
REFUND PAYMENT
Where is my refund?
The way your refund is processed depends on your original payment method.
For Gift Card payments:
The refund will be issued to your gift card account as full store credits equal to the returned item(s).
Other payments: full refund equal to the returned item(s) price.
After we receive your return parcel, we will process your refund within 5 business days and refunds will be issued to the original method of payment. You'll receive a confirmation email when the item has been refunded. Please allow additional processing time for the refund, which varies by your payment method/card issuer.